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Meet Our Team

Our team is comprised of experts in the industry

Founder & Director

Matthew Crook

Matthew’s focus is on building and maintaining successful relationships with A2B’s clients and partners.

Having started his career in sales in retail, from a very young age Matthew identified that large corporates often only paid “lip service” to the idea of customer service being “at the heart” of what they do, all too often customers being treated as a simple transaction. Sitting in monthly review meetings, Matthew would often find himself being frustrated when colleagues would talk about individual targets and sales, rather than the positive results they had delivered for customers and, ultimately, the business.

Taking this learning and experience with him, Matthew went away to set up two of his own businesses in travel and retail which were founded on the idea that, ultimately, the success of his business was built on the success of the businesses and people he served and worked with. So, every interaction with a customer or a supplier is to be treated as engaging with a key partner; no matter how big or small the query, the motivation is to deliver the best outcome, with the customer or supplier’s needs individually assessed and then 100% of the energy of him and his team is put into delivering on their objectives. These businesses continue to grow with this culture firmly embedded.

With this track record in mind, Mathew and his fellow founders at A2B have identified a gap in the market for card payment services where customers and partners can truly expect to receive “best in class” service; beyond the simple transactional relationship they may have previously experienced.

Matthew’s own reflection on his approaches are simple “it’s common sense, isn’t it? If you want to be successful, you’ve got to genuinely care about the the people you work for and with”.

Richard
Chief Technology Officer

Richard Barker

Richard Barker is the Chief Technology Officer at A2B Payment Solutions, bringing unparalleled expertise in CRM and dialler technologies. With a forward-thinking vision, he plays a pivotal role in driving innovation and customer-centric growth for the company.

Richard Barker serves as the Chief Technology Officer at A2B Payment Solutions, joining the company’s rapidly expanding team with extensive industry experience and a deep understanding of CRM and dialler technologies. Known for his innovative mindset and strategic vision, Richard is dedicated to enhancing customer-centric processes and aligning them with A2B’s ambitious growth objectives. His leadership is instrumental in driving the company’s technological advancements and solidifying its position as a leader in the payments industry. With Richard on board, A2B is poised to achieve new heights of innovation and success.
Head of Finance

Georgia Hope

Georgia Hope is the Head of Finance at A2B Payment Solutions. With exceptional financial expertise and strategic thinking, she plays a critical role in driving the company’s financial stability and growth.

Georgia Hope is the Head of Finance at A2B Payment Solutions, bringing unparalleled expertise in financial management and strategic planning. Her exceptional acumen has been instrumental in propelling the company to new heights. Georgia’s meticulous attention to detail and innovative strategies ensure financial stability, optimize revenue streams, and streamline internal processes for greater efficiency and cost savings. Through her insightful decision-making, she has solidified A2B’s position as a leader in the industry. Her unwavering commitment to excellence makes her an invaluable asset to the company and its continued success.
Senior Account Manager

Jamie Cotton

Jamie Cotton serves as Senior Accounts Manager within our accounts management team, bringing a wealth of experience and expertise.

Jamie Cotton serves as Senior Accounts Manager within our accounts management team, bringing a wealth of experience and expertise from the payment services sector. His deep understanding of the industry and commitment to excellence make him an invaluable asset to the A2B family. Jamie is dedicated to building strong relationships with both new and existing clients, ensuring their needs are met with the highest standard of service.
Senior Account Manager

Harry Feeney

Harry Feeney is a Senior Payment Specialist at A2B Payment Solutions, bringing years of expertise in sales and customer relations.

Harry Feeney recently joined A2B Payment Solutions as an Senior Payment Specialist. With a robust background in sales spanning several years, Harry possesses an exceptional grasp of customer relations and business development strategies. While new to the payment solutions industry, his extensive experience in sales and dedication to understanding client needs position him as a valuable addition to the team. Harry’s expertise and proactive approach are expected to significantly enhance the services offered by A2B Payment Solutions, driving client satisfaction and company success.
Administrative/Onboarding Specialist

Phoebe Wheatley

Phoebe Wheatley brings a fresh, innovative perspective to the onboarding process.

Phoebe Wheatley brings a fresh, innovative perspective to the onboarding process, drawing on her background in fashion and design to enhance our approach with creativity and a keen eye for detail. Her remarkable progress and dedication have already made a significant impact, and her contributions continue to drive success as we grow together.
Sales Manager

Dylan Pumphrey

As Sales Manager at A2B Payment Solutions Ltd, Dylan Pumphrey brings a results-driven approach to delivering seamless payment solutions.

As Sales Manager at A2B Payment Solutions Ltd, Dylan Pumphrey brings a results-driven approach to delivering seamless payment solutions. With a strong background in sales and client relations, he is dedicated to helping businesses optimise their payment processes with efficiency and innovation. Dylan’s commitment to excellence and customer satisfaction ensures that every client receives tailored solutions to meet their unique needs. Passionate about building lasting partnerships, he plays a key role in driving growth and success at A2B Payment Solutions.
Client Partnership Agent

Paul Metcalfe

Paul Metcalfe is a valued member of the A2B Payment Solutions team, bringing a fresh perspective and unwavering dedication to client success.

Paul Metcalfe is a valued member of the A2B Payment Solutions team, bringing a fresh perspective and unwavering dedication to client success. His ability to adapt and excel has already made a significant impact, and his commitment to delivering outstanding results continues to drive our team's success.
Client Partnership Agent

Lewis Dollin

Lewis Dollin is a true success story at A2B, exemplifying the impact of resilience and determination in the sales field.

Lewis Dollin is a true success story at A2B, exemplifying the impact of resilience and determination in the sales field. Transitioning from a marketing role in a large building corporation, Lewis embraced his role in sales with remarkable tenacity, quickly becoming a standout performer.

Lewis’s journey highlights an invaluable lesson: while industry knowledge is important, it’s the tireless commitment to going above and beyond for clients that truly sets one apart. He embodies this ethos wholeheartedly, consistently demonstrating dedication and passion in serving clients.

An inspiration to his colleagues, Lewis reminds us all that success is driven not solely by past experience but by an unwavering commitment to excellence. He is a shining example of what can be achieved with a strong work ethic and a genuine desire to make a difference.

Client Partnership Agent

Shania Oneill

Shania is a skilled Payment Specialist at A2B Payment Solutions, bringing a background in hospitality and a passion for customer service to our team.

Shania is a skilled Payment Specialist at A2B Payment Solutions, bringing a background in hospitality and a passion for customer service to our team. Her enthusiasm and fresh perspective enhance our approach, driving innovation as we continue to lead in the payment industry.

Dedicated Support Team

We understand that having a good support network is fundamental. This is why we supply a personalised service meaning all of our clients have a dedicated account manager. One element of support is never enough, this is backed up by a dedicated team for all customer service and technical issues. We understand every business is different and requires different support at different times, all of our clients have a 24-hour helpline facilitated by our strategic partner. Three layers of support, supporting every business, 24 hours a day.