Christmas Closure 2025

We kindly ask that you contact your acquiring bank directly. You’ll find the appropriate contact details for your acquirer listed below: 

AIB PAXA920 – Service Logistics 0193 365 6323 

AIB Ingenico Move5000/Desk5000 – Service Logistics 0193 365 6323 

 

Clover Flex – Clover 0345 606 5055 

Clover PAXA920 – EIT 0173 244 2298 

 

Cashflows Kinetic Smart Saturn1000 – Service Logistics 0193 365 6323 

Cashflows PAXA920 – Service Logistics 0193 365 6323 

 

Elavon PAXA920 – Service Logistics 0193 365 6323 

Elavon Ingenico Move 3500/5000 – Service Logistics 0193 365 6323  

 

Trust Payments Ingenico Move/Desk5000 – Service Logistics 0193 365 6323 

Trust Payments Castle Saturn1000 – Service Logistics 0193 365 6323 

Trust Payments Vega3000CP/Vega3000C – Service Logistics 0193 365 6323 

  

YetiPay Summit or Peak – YetiPay  

+441442504442 (WhatsApp)  

support@yetipay.me (Email)  

yetipay | Linktree (Support Linktree) 

We kindly ask that you contact your acquiring bank directly. You’ll find the appropriate contact details for your acquirer listed below: 

AIB: 0345 600 5204 

Clover: 0345 606 5055 

Cashflows: 0330 128 9855 

Elavon: 0345 850 0195  

Trust Payments: 0333 240 6000 

YetiPay: +441442504442 (WhatsApp)  

support@yetipay.me (Email)  

yetipay | Linktree (Support Linktree) 

Submit Your Complaint: You can contact us via email at customerservice@a2bpayments.co.uk.

Acknowledgement: We will acknowledge receipt of your complaint within 1-3 working days. (Any complaints raised between 19th December 2025 – 5th January 2026 will be addressed upon our return)

Investigation: We will carefully review your complaint and gather any necessary information to fully understand the issue.

Resolution: We will provide you with a proposed resolution within 8 weeks of acknowledging your complaint.

Escalation: If you are not satisfied with the resolution, your complaint can be escalated to management for further review.

Closure: Once a resolution is agreed upon or a final decision is made, the complaint will be formally closed, and we will keep a record for quality assurance purposes.